6.1 – Boarding conditions
Passengers must present themselves in front of the boarding area 20 minutes before departure, for those without a ticket, and 10 minutes before for those with a dematerialized ticket.
No delays are accepted by the company.
In the event of delay, even with a ticket, passengers have no recourse against the company if they are unable to board.
Passengers embark and disembark in the presence of the captain, who directs the passengers and instructs them on how to board and disembark.
Only passengers who have reserved their place and show a valid ticket are allowed to board.
The ticket must be kept in good condition by the passenger for the duration of the journey.
The company reserves the right to refuse boarding to any passenger or group of passengers presenting themselves for boarding without a reservation or ticket.
The Captain is also empowered to refuse boarding to anyone whose physical or mental condition does not allow them to take the trip, or to anyone who has taken narcotics, hallucinogens or alcohol which makes them dangerous to other passengers. In all the cases listed above, the passenger will not have the right to evade responsibility for any damage caused to his or her person, to the ship, to property and equipment, to third parties or to the property of third parties.
6.2 – Passenger’s state of health
Any particular state of health must be declared at the time of booking.
In addition, any passenger with a disability, a proven health problem, or physical conditions incompatible with the proposed trip (pregnant woman, passenger with a back problem, person with reduced mobility or a severe disability, or with a high heart rate, etc.) is required to notify the company at the time of booking, as indicated in article 1.
In the event of non-declaration at the time of booking, the Captain may refuse boarding to passengers whose state of health is incompatible with the excursion, without being able to demand reimbursement or compensation of any kind from the passenger.
The captain is not obliged to embark a passenger who has not mentioned his or her condition under these conditions.
Such passengers will still be required to pay their ticket, and no refund or compensation will be possible.
In addition, if the captain deems that the health or physical condition of a passenger who has duly reported his or her condition is incompatible with the trip in view of the day’s weather conditions, he or she is entitled to refuse the passenger boarding.
In this case, the passenger will be refunded in full.
6.3 – Accessibility
This type of boat is incompatible with the transport of persons with reduced mobility or severe physical disabilities. In the event of non-declaration at the time of booking, the Captain is empowered, among other things, to refuse boarding to passengers whose disability is incompatible with the excursion, without being able to demand reimbursement or compensation of any kind whatsoever, as defined in article 6.2.
Bicycles, baby carriages, baby carriages (even folded), motorcycle equipment or other bulky items are not allowed on board and cannot be taken on board.
